Essential oils, carrier oils, body creams, serums…no matter what product you purchase from us, we want you to feel confident in the quality. Why is quality so important to us? Because at Plant Therapy, we view our relationship with our customers as the foundation of our company. And without trust, there is no relationship.
But let’s dig a little deeper. What does quality even mean? How do we define and validate such an ambiguous term? Why is it so important for us to maintain transparency and how does that directly affect you?
Well first, the facts. Essential oils are everywhere nowadays. From essential oil first-timers to well-practiced professionals, customers have a saturated market to choose from. In some ways, that’s great news. Lots of choices mean lots of companies doing their best to go above and beyond to get your purchases and loyalty! But it also means that there is a tremendous amount of pressure on farms to produce extraordinary amounts of oil in order to meet the demand. And with that kind of demand comes the possibility of certain places cutting corners. Mixing in synthetic additives to alter their batch, blending together low and high-quality oils of the same plant, or skipping analytical and quality tests to improve their bottom line — these are just a few wily practices that absolutely can and does occur on the market today.
But never fear! Here at Plant Therapy, we want you to be absolutely sure that you are getting exactly what we say you are getting – each and every time. Only the highest quality, 100% pure essential oils. And not just that! Our stellar quality and testing standards go beyond our essential oils into absolutely everything we offer. Carrier oils, facial serums, cleaners, and all the goodness in between are constantly scrutinized and put under the microscope (literally!) to ensure high quality.
Starting at the Source
Before we even obtain a sample of an oil, we find out everything we can about the farmer, distiller, or supplier. We research the background, reputation, commitment to quality, and commitment to the industry.
Why? Because so many things can affect the quality of an essential oil. The farming practices, harvest technique and timing, material handling, distillation techniques and equipment, storage containers, and the way an essential oil is shipped all have an influence on the quality. If the unique needs of each aromatic crop are ignored at any point of the process, the quality can be compromised.
Plant Therapy has been able to build long-standing relationships with farms, distilleries, and other ingredient suppliers based on trust and consistent product quality and purity. Even so, the complexity of the global supply chain for essential oils presents the risk of product adulteration. That is why Plant Therapy always strives to better our own internal procedures from sourcing to final product – and backs it up with third-party testing.
Testing Here, Testing There
We’re proud to have made several long-term investments in instrumentation and professional staff that support our internal quality procedures. With our own in-house analytical laboratory we can determine the identity and composition of each batch of oil we even consider purchasing. Not only that, but a team of Certified Aromatherapists conducts ongoing organoleptic and visual reviews, while our Quality Control Team regularly inspects each batch of oil we purchase to ensure they remain in optimal conditions.
But of course, that’s not all. Plant Therapy has led the industry standard of conducting and publicly posting third-party testing, always making sure our customers have access to this impartial review of our products. Each essential oil you purchase from Plant Therapy has a batch code that corresponds to its third-party GC-MS analysis. This analysis identifies and quantifies the constituents within a specific oil, verifies authenticity, and detects adulterants or contaminants.
Quality Beyond Essential Oils
But these rigorous standards and complete transparency aren’t exclusively for essential oils. Plant Therapy offers an expansive catalog of products, which each require its own unique quality and testing procedures.
Carrier oils, like essential oils, come in varying degrees of purity and face similar quality concerns, such as adulteration. To make sure our carriers are simply the best, we conduct third-party FAME (Fatty Acid Methyl Ester) tests. This provides a breakdown of the oil’s chemical makeup, mainly made up of saturated fatty acids, monounsaturated fatty acids, and polyunsaturated fatty acids. Water-based formulations, like our popular Vitamin C Facial Serum, undergo regular microbial testing to ensure the integrity of each carefully sourced ingredient.
We are also a Leaping Bunny Certified company! Every ingredient we use have never and will never be tested on animals and we use only cruelty-free ingredients. We are excited to have the Leaping Bunny Certification, one of the most difficult certifications a company can achieve. Learn more about Leaping Bunny here.
And last but not least, we simply can’t ignore our phenomenal Customer Satisfaction Team. While it may not seem like CS contributes to the quality promise of our products, that couldn’t be further from the truth! We are so certain about the purity and quality of our products that these amazing Plant Therapy agents are on call and ready to chat. You get a real person on the other end, tackling your tough questions and escalating your concerns to the right people to get them resolved.
We love our products, and we know you will, too!
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